Return Policy
Returns
Our return policy is simple, we want you to be happy with each and every purchase. Within 30 days of purchase, you may return any item you purchased from Taraluna.com for any reason for a full refund of applicable charges provided:
- You notify us of your intention to return. We will issue a return authorization number needed for acceptance of returns.
- Items are in original new condition with all materials, tags and accessories intact.
- Items that are abused, broken, used, washed or damaged may not be returned. Please note that gift box charges and shipping charges are not refundable.
Please inspect goods upon delivery. Any damaged, incorrect or missing items should be reported to Taraluna immediately. All goods held by the customer for more than 30 days cannot be returned. If you attempt to return an item after the 30 days has expired, please note that we may refuse to accept the package from the carrier, and/or may charge a restocking fee of up to 20% at our discretion. Please contact us early and return unwanted items promptly. For items with free shipping, the exact shipping costs will be deducted from your refund.
Please note: we want you to be happy with your order, if you have questions about the item, color, size etc. please contact us prior to ordering so that we may better assist you.
How to Return an Item
First Notify us by e-mail of your intention to return item and we will issue an return authorization number to be included on your package. Include name, order number, and reason for return. Return shipping is the responsibility or the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return in case of loss, we cannot refund lost returns.
Please send returns to:
Taraluna
4404 Daly Street
Dunsmuir, CA 96025
We will notify you via email of your refund once we have received, inspected and processed the returned item. We sincerely want you to be happy with the items you purchase at Taraluna each and every time. If you have any problems with your order, please don't hesitate to contact us. We appreciate feedback and can notify our suppliers if there is a problem that needs to be addressed and corrected. Thank you.
Restocking Fees:
Handcrafted Baby Clothing and Toys
We reserve the right to charge a restocking fee for all of our baby clothing - please be sure that you are ordering the correct size, style, and color that you want. We will be happy to assist you so that you get the proper size and style for you. We need to be particularly careful with the return of baby items – all items must be in original, pristine condition with tags attached in order to receive a refund. Restocking fees may apply.
Improperly Handled Items
We also reserve the right to charge a restocking fee on any item that is not returned in the condition that we shipped it - if an item is wrinkled, has pet hair, tags removed (etc.) we reserve the right to either refuse the return completely or charge a restocking fee. Please take care when returning items, it is rare that we have a problem but we have been forced to take this stance due to a few bad apples. Simply use care with your returns and get them back before the due date to insure a full refund. Thank you!
Issuance of Refund:
If you purchased by credit card or PayPal, your account will be credited for the full applicable amount when return is received and inspected. Please note it may take up to 10 business days for your credit card company to make the funds available to you. If you prefer a store credit you will be informed by email and store credit will be issued within 2 business days of receipt.