Please be aware that most of our products are either handmade or may be produced in a manner in which there can be variation in the products (such as the use of hand weaving and natural dyes). Due to the nature of our products slight variations will be naturally occurring. We have lovely handcrafted items, we do not sell mass produced standardized (cookie cutter) products. Please note before purchase, if you have questions about a product please contact us we are happy to help.
Products are described as accurately and appropriately as possible in order to ensure that a customer understands the product they are ordering. The descriptions, data, pictures, and information on our web site are intended to be accurate at time of upload to our site. All information is subject to change without notice. Photos are shown as a representation of the product only and may show optional features, colors, or variations that are not included.
Colors are represented as realistically as possible, but color variations of product images or color swatches are outside of our control because software, hardware and Internet connections can alter the appearance of colors.
Taraluna guarantees all goods against defects as a result of workmanship. Any naturally occurring inconsistencies are a result of hand woven material, natural dyes or due to the handcrafting of our unique products and are not treated as defects. We cannot be responsible for damage occurring during shipping, please contact shipping agent.
While we make every effort to ensure the accuracy of product and price information, errors do occasionally occur. We reserve the right to correct any errors or inaccuracies at any time. We apologize for any inconvenience this may cause.
There are certain coupons which are good for one use per customer and or household. We reserve the right to decide which coupons may be honored. Please note as well that certain coupons or discounts can only be used on regular priced items, if sale items are included in those orders the discount will be removed from already discounted items. We will notify shoppers prior to charging of the new invoice. All discounts are at our discretion, no discounts are guaranteed.
Gift Wrapping and Gift Cards
We wrap most items in tissue paper, which makes a simple wrapping for most items - free of charge.
We would be happy to gift wrap your purchases with sustainable wrapping paper for an extra charge. Please note that gift wrapping is not offered on every item, if the item you choose does not offer gift wrapping it will be noted clearly on the order page. Gift wrapping is $5.00 per item.
You can order gift wrapping at checkout.
We are happy to add a gift message to your packing slip free of charge.
If you would like to purchase a pretty handcrafted-paper card to add to a gift, simply choose the card you want, and add a gift message. The charge for handcrafted gift cards is $3.00 each.
* Price does not include shipping and handling charges.
(24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. If you have questions about an item or need assistance, we are here to help. Our hours are 9AM to 5PM Pacific time if you wish to call, or you can email anytime and we will respond quickly.
Call us at 530-918-9050 or Toll-free (only in the US) at 877.325.9129 (Monday through Friday 9:00am to 5:00pm, Pacific time) : If you need assistance outside of the hours listed above, or are unable to speak to a representative, please leave a detailed message and we will return your call within 24 hours. You can also email us for a speedy response, please never send credit card information by email. Customer Service
In order to save on shipping costs, packaging and reduce our carbon footprint we strive to ship complete orders, so if a particular item is temporarily out of stock your order may be delayed. If an order will be delayed or if an item is out of stock, we will contact you to determine if you would like to wait for the item, cancel the backordered item or have it shipped separately.
Methods of Payment
We accept most major credit cards and PayPal. Sorry, no CODs. All prices are in U.S. currency. If ordering online, you must pay by credit card or with PayPal.
California sales tax will be collected on all orders being shipped from California to addresses in California. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order.
We may occasionally post surveys on our site. Participation in surveys is entirely optional. We may ask survey participants for personal contact information, such as e-mail address, name, address, or telephone number which we may use to send participants information related to the survey. Submitting this information is completely optional to the customer. We will never sell, rent, or share your e-mail address, phone number or other personal information provided by you.
Links to Other Web Sites
Why Shopping at Taraluna is Safe.
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information. You should keep in mind that no Internet transmission is ever 100% secure or error-free. Please note that although we use a secure server, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.
Cookies are a type of information that is stored on your hard drive via your web browser. Cookies do not enable us to retrieve any additional personal information from your computer other than information that you knowingly and willingly provide to Taraluna through the order process or through sign up. The cookies that Taraluna uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain information about your visits without forcing you to register or to give personal information.
However, you should have the option of disabling cookies through your browser. Because this is a function of your individual computer, the manner in which to turn the cookies off cannot be addressed here. However, if you choose to disable cookies you will not be able to add items to your cart or complete an order online.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT TARALUNA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TARALUNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.